Privacy Policy
Last updated: June 2026
Ashella Vibes ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why we collect it, how we use it, and the choices you have.
What we collect
- Contact details you give us through our website forms — name, email, phone, the content of any message.
- Communications you send to us by email, phone, or social media.
- Technical data automatically collected by our web server when you visit — IP address, browser type, pages viewed, timestamps. Used for security and analytics only.
Why we collect it
- To respond to your enquiries and requests.
- To provide product information, marketing assets, and downloads to authorised sales agents.
- To improve our website and the products and services we offer.
- To meet our legal obligations.
Who we share it with
We do not sell your personal information. We may share it with:
- Our staff and contractors, only to the extent needed to provide the service you've asked for.
- Service providers that host our website and email (e.g. Microsoft 365).
- Government bodies or law-enforcement agencies if required by law.
How long we keep it
We keep your information only as long as we need it for the purpose it was collected, or as required by law. Contact-form submissions are typically retained for 24 months for follow-up and customer-service review.
Your choices
You can ask us to access, correct, or delete personal information we hold about you. Email privacy@ashella.com.au or use the contact form. If you're not happy with how we've handled your personal information, you can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Cookies
We use minimal first-party cookies necessary to keep your session active (e.g. for CSRF protection on forms). We don't use third-party advertising cookies on this site.
Changes to this policy
We may update this policy from time to time. Material changes will be flagged at the top of this page along with the revision date.
Contact
Questions or requests about this policy: privacy@ashella.com.au or via the contact form.
This is a standard first-draft privacy policy. Please review with your legal advisor before relying on it in production.